Airbnb: Private Room does not guarantee a lock on the door.

A private room means you get a door. Maybe the door locks, maybe it doesn’t. Do not be surprised if it does not.  The privacy part comes from the door.

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This seems to be lost in translation with  people.

If you want to have a lock for privacy then you should look into getting the entire place instead of a private room in a shared situation.  Which type of Airbnb is right for you? Shared Room or Private Room or Entire Place.

A host should not be penalized in the review with lower stars because you didn’t know that a private room doesn’t guarantee a lock on the door and you preferred one. Airbnb: Location the category that isn’t fair to hosts for guests to grade.

If you would like to ensure your things are secure then make sure you lock the residence.  Your room will be inaccessible if thieves can’t get into the property.

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I personally will never have the Airbnb rooms in my home have locks.  6bd63441-a0cc-4eb0-83b8-ecea9d631def

  • I don’t offer candles in the room anymore since I have found them left burning in the room when guests have left for their adventures.
  • I have found space heaters left on with no guests around and I will go in and turn them off since they can cause a house fire easily.
  • I have had to force my way into a room to prevent a guest from sneaking in other people in the middle of the night. Airbnb Hell: The Worst Guest I’ve Had To Date.

 

Since I have two rooms in my home, whenever a house rule has been broken, each guest likes to blame it on the other.  I have only had one person own up to their behavior.

I would have a space that locks for guests if and only if it was a separate space that only they occupied so that if anything happened they would be forced to take accountability.  I would also have a security deposit.

So the takeaway from this information is that if you want a door that locks, think about getting the entire place.  If you find yourself needing a private room because cost is a factor, then ask the host before you book if the door to the room locks.  I mean if you care so much then take the time to get the information you need to ensure you are comfortable instead of showing up, being disappointed/concerned and then leaving a bad review.

Stay safe out there!  and Lock the front door!  🙂

 

 

Airbnb Observation: I’ve decided if you do not like these signs then you do not like communication.

I have noticed that people either love or hate the signs around the house.

There have been many negative references to them in the reviews guests leave after they stay. There have also been some positive ones.

I think the people who have strong negative reactions to them are the people who are challenged to act accordingly.

The people who have said something positive about them have said they found them helpful. They found it easier to navigate an unfamiliar space.

These signs are up for good communication purposes. They have developed over time. Some are meant to be helpful, some are informative and some are in response to people not doing the things they agree to do by staying in one of my Airbnb rooms (House Rules reminders). Airbnb: These are my House Rules. Do you think they are reasonable?

I think they allow guests to be independent. No Micro Managing necessary.

I also receive the unintended benefit of seeing what kind of people I am dealing with in my home. Their response to the signs shows me who they are. Most people have proven respectful.

During the week it can be challenging to greet guests. Things go better when I can greet, give a tour of the house and point out specific areas missed from guests not reading the listing 5 Top Things Airbnb Guests Should Do

When I am not able to be there, I tell them to keep a look out for all the signs 🙂

How do you feel about things being labeled? Did you have a positive or negative reaction to reading the signs? Can you appreciate the hosts perspective?

Airbnb: No Good Deed Goes Unpunshined

When I moved into the house, I inherited everything that came with it. The slow filling flapper less system toilet. The creaky wood floors, the ill wired electrical system, the too tiny pipes for the water pressure, etc.

In the bathroom there is an old claw tub with one of those shower curtains that goes all the way around.  It hangs from the ceiling by the shower head and into the wall on the opposite side.  The wall isn’t solid and the screws have worn and the whole system is wobbly.  I have been hard pressed for an aesthetically pleasing fix. 20180502_064317.jpg

My guest this week mentioned he has the same claw tub at home.  He said that he has the same issue and he found a way to make it more stable.  He asked if I had a tape measure however it was late, I was ready for bed and said we could talk about it the next day.

In the morning on my way out the door, I reiterated that I would like to hear about this solution he has enacted before bed that day since he would only be around for another night.  Turns out, I did not see him.  I was in bed before he came home.

The following day I came home from work and was reading a book on the couch in the living room when he arrived.  He had come home earlier than the previous nights. He surprised me with bringing the things to MacGyver the shower.  What a nice gesture! Not many guests go out of their way to do something nice therefore  my heart-strings were being tugged on big time.

How much do I owe you? $15 he says. Hmmm- I don’t have that right now. I wanted to hear about how you fixed it.  I am not sure I would do the same thing. Even if I liked his idea, I wasn’t prepared to fix it before taking care of my tax bill to the IRS AND I was only willing to pay $3-5 to fix it.

He purchased unnecessary parts.  He didn’t measure the length from the curtain rod to the ceiling and bought 4 pieces of chain that were too long, a package of hooks and four metal rings.  I already had a hook for the ceiling and an extra ring for the curtain rod.  The only thing I would have needed is a proper fitting chain.  I am pretty sure that would have cost no more than $320180502_064242.jpg

So now here I am between a rock and a hard place because a guest was kind enough to take action and do a nice deed. It would have been nice if I was in a position to give him the full amount however I would be doing a disservice to myself by doing so.  I wasn’t going to hand over $15 that I didn’t have when all I really wanted to do was honor him in hearing his solution. I ended up telling him I didn’t have the money and I didn’t like how the solution “looked” so I would use one ring and one chain.  He understood and gifted it to me.

No good deed goes unpunished.

Would you have reimbursed him the $15?

 

 

 

 

 

Airbnb Lesson for the Week: Bad Communication will get you nowhere.

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You bring yourself with you wherever you go. So it makes no difference if this is your “first time to use Airbnb”.  Good communicators will bring good communication to the experience.

“Sorry for the late reply” and “I stepped away from the phone” are not acceptable reasons for bad communication.

I understand stepping away from your phone.  I am not attached to mine like most people are.  I barely use it besides for business and blogging.

What I do not understand is stepping away when you are in the middle of something that requires communication. This defiantly applies if it is your first time to use Airbnb.

Unless every necessary detail has been addressed then more communication is needed.

I personally find last-minute communication challenging and hard to work with. Flexibility goes out the window.  Lack of planning on your part does not constitute an emergency on mine.images-2

You can save a lot of stress by taking the time to prepare yourself.  Airbnb Lesson for the week: If you don’t know- ask. Standing on the door step is not the time to be asking for the code to get the key from the lockbox.  The night before your trip is not the time to arrange an earlier check in or to see if you can drop off your luggage before the check in time.

If I have to keep messaging and asking for the same piece of information multiple times then when it is time to leave a review you will not receive 5 stars in the communication department.

It is not just when using Airbnb that  good communication skills will serve you.  Consider it another opportunity to practice so that you will become a better leader for your own life!

 

 

Airbnb: The Downside to Hosting

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People Lie.

People use your stuff without asking. Airbnb: What is the reason guests use host’s personal things without asking?

People are loud. Loud talkers. Loud TV watchers. Loud walkers.

People keep erratic schedules. Which type of Airbnb is right for you? Shared Room or Private Room or Entire Place.

People are dishonest and try to sneak in other people.  Airbnb Hell: The Worst Guest I’ve Had To Date.

People have left my property unsecured aka: not locking the front door when leaving the house, giving anyone the ability to walk in at anytime while I am at work and can’t do anything about it. Airbnb Lesson for the week: If you lie about reading the house rules, show up and violate them, then your stay with me will come to an end.

People have burned holes in duvet covers- I even found poop once on one ( they flipped it over so it was a surprise when I pulled the covers back).Unknown

People do not read the listing and then access areas not available to them forcing me to lock them up and label everything. Then some people complain about the labels. Airbnb Observation: I’ve decided if you do not like these signs then you do not like communication.

People don’t read the labels and throw the trash in the recyling. People recycle things that aren’t recyclable.

People create more work for me by not acting with mindfulness and awareness.

People are unwilling to help themselves.

People say they read the rules and then show up and don’t abide by them.  Then when it’s time to be accountable they cancel the reservation and decline the request for payment. Airbnb: These are my House Rules. Do you think they are reasonable?

People show up with more people than in their reservation. 5 Top Things Airbnb Guests Should Do

People plan poorly. They don’t have time to clean up after themselves. They pack at 3:00 a.m. right before their flight. They wake up 10 minutes before check out time and barely have enough time to brush their teeth.

People don’t respect the check out time and require being rushed out. Airbnb: Respect the Check Out Time!

People think they can pay their way out of things. The “Hotel Mindset” won’t serve you well when using Airbnb.

People are allowed to leave a review even if they cancel their reservation. Let’s take a side bet on how many of those are going to be positive. Airbnb: Guests who cancel their reservation can still leave a review. How is that reasonable?

 

 

 

 

Airbnb: Repeat Guests are the Best !!!!!!!

I consider it one of the utmost compliments when people choose to return to my place considering all the options out there.

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Whether or not the trip was the best (for me) the first time around. It will be great the second. Guests are already familiar with the vibe of the house and the way things flow.  They require less managing 🙂

We have gotten past that initial meeting and “stranger” level of conversation. We will get to learn a little more about each other (depending on the length of the stay and schedules aligning.)

Chances are subsequent visits will include food. I’ve been known to make Banana Bread, Chocolate Chip Banana Bread, Lemon Pound cake, Smoothies, Strawberry Aqua Fresca, French Toast, Breakfast Tacos and/ or extra of whatever I am making.

I have had 7 repeat guests. 4 of them stayed twice and 3 of them have stayed multiple times. 1 guest has stayed five times with me. I love it !!!!!!!

One of the repeat guests moved here (yeah- we’re friends now and hang out from time to time). I met another repeat guest out for drinks when she was in town visiting friends, I have received fresh duck eggs from an organic farm. One girl even told me about a work opportunity… My current job! Another former guest tries to get me to go out with him constantly however I am not interested. That part is tricky….. I make sure all guests feel welcomed and liked when they are in my home. It just puts me in an awkward position, when they invite me out and I don’t want to go.

I am no stranger to awkward positions and if that’s all I encounter to get guests to come back.  Bring it on!

I look forward to seeing you again. It’s a small world.  They need to change that saying – six degress of seperation to four.

 

Airbnb Lesson for the week: If you lie about reading the house rules, show up and violate them, then your stay with me will come to an end.

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Another One Bites the Dust

Just in case you haven’t noticed by now, when I want to share a lesson based on real life experiences and people, I name the guests  “John” for the sake of anonymity.

So, I had a guest named “John” this week that was to stay for 2 nights. He used Instant book to make his reservation on 3.25.18 to arrive 4.23.18 When you get a new reservation, you get a message from the guest saying whatever they decide to say. I have 3 specific questions that I hope will be included in their message.  Some people see them and include the answers, most people don’t.

Johns message didn’t contain any information except that he was traveling alone for two days. I responded within a couple of minutes, asking for the information I needed – check in time and confirmation the house rules have been read. I sent three messages asking. Airbnb: These are my House Rules. Do you think they are reasonable?

I didn’t get a response until 9:30p.m. the day before his trip. He didn’t answer any of the questions in my emails and argued language used instead of providing information. He clearly didn’t read the details of the listing and did not know about the check in time. 5 Top Things Airbnb Guests Should Do

We finally make arrangements for him to Self Check In since I will be at work when he arrives.  I ask all guests to send a message letting me know they have made it in okay. 3 Top Things Airbnb Hosts Should Do

He made it.

and now the chaos will begin………..

Thank goodness my other guests were home.  They had been staying with me for the last five nights with no problems.  I had prepared them for the new guest coming since there were so many red flags.

When I arrived home in the evening, I found my biggest pet peeve happening in the bathroom.

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The sign says – Please put all the toilet seats down. Thank you! It’s my biggest pet peeve

Then I went upstairs to check in with the other guests who mentioned he was stomping all over the place. Loud when home, went into his room, watched TV at a loud volume for a while and then took off.  When he left the house, he slammed the door so many times, they wondered what was going on down there.  When it became apparent he left, they went downstairs to find the front door not shut or locked.

I immediately sent him a message letting him know that I can’t express enough how unsettling it is to be at work where I can’t do anything about the fact that my property has been left unsecured giving anyone the ability to walk in. I mentioned I sent a request for money and he needed to take care of the penalty fee right away or stay somewhere else.  I also mentioned the above bathroom situation .

I was met with ……..

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Before he came home to talk about it, he sent a message saying – I could not unlock the door, can you check it for me? No, clearly it works since you let yourself in with it. 

He came home wearing shoes and only took them off when I prompted it. This is breaking house rules and probably the reason the stomping around was so loud earlier but I can’t prove it to fine him. 

He asked me to show him where the rules were. Then you lied when you said you read them in the confirmation message I pushed for. 

He never once was apologetic and tried to switch the conversation to why there wasn’t a lock on the bedroom door. Nothing to do with the issue at hand. 

He had only used Airbnb 4 times and this was his 2nd review.  I wish I would have seen it before his trip.  I would not have let him come.

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I did not see this review before he came or I would have cancelled his reservation.

Since he wasn’t giving me anything to work with, made no reference to adjusting his behavior. He didn’t acknowledge the bathroom situation nor did he seem to care. I took the key back, informed him he couldn’t stay and called Airbnb in front of him to document the situation.  He gathered his things and made his way out.