Airbnb: I am a host not a 24 hour concierge desk

UnknownI am a host that offers two private rooms in my three bedroom home.  I live on property, upstairs in close proximity to the shared rooms.  I have several jobs and enjoy the flexibility hosting has to offer so I can fit it all in. The beauty about being a host is that you get to set up your business however works for you.  My check in window is 3:00p.m. to 10:00p.m. People frequently ask if it is okay to arrive later than 10:00p.m. It is always okay to arrive later since I have Self Check In.  I make sure to leave a key in the lockbox and the porch light on. I let them know that I will be asleep and that they have everything they need to have a smooth check in.

I understand that late night flights are common. By the time they get luggage and make their way to the house, it will be after the check in window.

Recently, I had this scenario come up.  Guest asks if they can check in between 11:30p.m.- Midnight. I say “Checking in late is not a problem. You will need to Self Check In though as I will be sleeping at that time 🙂 It’s easy, I will leave a key in the lockbox and the porch light on.”

To which they reply – “Hi Julie. We just read all the house rules and are totally cool with how you operate in the house. Thanks for the clarity. We will be sure to abide by them. Look forward to meeting you too!”

Fast forward to the night they are scheduled to arrive.

pretty-girl-in-shirt-sleeping-on-white-pillow-in-bed-at-home_1398-3933At 10:35p.m. I sent a message that said – “I hope you made it okay. I’m headed to bed. I left the light on in the room since it will be late and dark when you arrive. The weather was a little warm today. So I left some blanket options for you in case you get cold. There’s a fan and a space heater, please make yourself comfortable. See you in the morning. Sleep well!” and then upon rereading, I sent another short message – “I’m tired and that message could have sounded better. Good night”

UnknownI woke up to a message they sent at midnight! At Midnight!

“Hi Julie we have arrived at the house. What is the code to key box?

This message ruffles my feathers on so many levels. They were very nice people. Young. Educated. Still.  Who waits till the last-minute to ask for information they have had since they booked?  Standing on the doorstep is not the time to get what you need.  Airbnb Lessons are Really Life Lessons What makes them even remotely think I would be available to answer this question or that I would be up to help??  I mentioned more than once that I would be sleeping. I literally sent a message saying Good Night.

Needless to say, I did not respond.  I also found them in the morning using my personal kitchen items.  It was clear they didn’t read the details of the listing.  5 Top Things Airbnb Guests Should Do

Airbnb 101– READ the details, ALL the details of the listing.  This will ensure that all parties involved have a nice experience. Airbnb: The Hosts feeling matter too.  It will also ensure that you don’t cross boundaries you are unaware of.

I have a life. I have a day job. Guests don’t get to come and go 24 hours a day and I am certainly not doing the same job twice.  Airbnb Lesson for the week: When asking for already provided information – expect to be pointed in that direction.

Have some responsibility for yourself. Prepare yourself. Your quality of life will improve because of the time and attention you put towards it.

 

 

 

 

 

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