There have been guests that show up to the house who have never seen a lockbox or they don’t know how to use it. They don’t communicate their plans or when their plans change. They haven’t read the listing and all the details provided so they aren’t able to navigate the experience with as much ease had they been prepared. They say they have read the house rules, show up and don’t act like it. People say they will do things all the time they don’t do.
Isn’t this how life works?!?!
This is when you learn that actions speak louder than words. You learn that knowing is different from doing. You learn when someone is showing you who they are that you should believe them.
Whenever a guest is having a challenge and I point out the part they missed, like reading the listing or following directions . Their response has been – “It’s my 1st time to use Airbnb”
Can someone please explain to me how not using Airbnb before has anything to do with whether or not you read? What does being new to Airbnb have to do with following instructions? or being a good communicator?
I would genuinely like to know ❤