Most people think that “The customer is always right”.
The Airbnb experience is a unique situation.
Individuals are not big business. Individuals are not always in a position to come up with a solution that will make the guest happy no matter the cost.
Yes, you are the guest. Yes, you paid to be in someone’s home. Yes, I want you to be comfortable. You also agreed to abide by the house rules. You agreed to adjust your behavior in the way that is being required of you during your stay.
If you aren’t going to follow the rules, if you aren’t going to provide communication or be responsive to the host’s communication, then you should expect a conversation that will be holding you accountable.
It is tough to deal with people who avoid conversation or don’t acknowledge what you’re saying or they blame the other guest or they don’t change their behavior after some communication.
If you don’t like confrontation or accountability, then be a great guest. Don’t break the rules. Don’t give the host a reason to find you for a “conversation”.
I do my best to be tolerant of the way people live. Some people operate with more awareness and thoughtfulness than others. I personally don’t say anything to my guests when they walk around loudly, close doors loudly, have loud conversations, listen to their tv loud, come home late at night or leave at 3:00 in the morning. The only time I ever say anything to anybody is when they have broken one of the house rules. Airbnb: These are my House Rules. Do you think they are reasonable?
You would think that people would be on their best behavior considering I have home field advantage. Would you believe me if I told you how many people break the rules inspite of that ??