Airbnb: Guests who cancel their reservation can still leave a review. How is that reasonable?

 

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Life isn’t fair

Airbnb Policy

“As of 01 June 2017, to comply with local laws, we now allow reviews for trips cancelled on or after the day of check in. ”

If a guest is cancelling their trip after they checked in then chances are it isn’t going well. One time I had a guest make a reservation for 1 person and then in his messaging kept saying we.  We means more than one person so when I reached out for clarification and to mention the reservation needed updating to reflect the actual situation, he wrote back saying he couldn’t afford it. He cancelled. (and for the first time ever I gave someone a 100% refund.)   Lately though, I have had people check in, then break the house rules and when the penalty fines have been imposed they just cancel and leave. What kind of review do you think is coming my way from them?  Guest messes up, doesn’t want to deal with the consequences.  Do you think anyone will ever say they were the problem?  (that’s a rhetorical question since we all know the answer is NO)

After a guest has finished their trip or cancelled after checking in, they get 14 days to leave a review.
They have the ability to give 1 to 5 stars in categories like:

5-star

  • Accuracy
  • Check In process
  • Cleanliness
  • Communication
  • Location
  • Value

How is it possible for someone to judge you one these things when they didn’t actually stay in the residence?  Airbnb: Location the category that isn’t fair to hosts for guests to grade.

I have a strict cancellation policy. Straight from the Airbnb website….

Cancellation Policy: Strict. Cancel up to 30 days before your trip and get a full refund. Cancel within 30 days of the trip and get a 50% refund of the total nightly rate, as well as a full refund of fees.

Forced policy upon hosts by Airbnb -“We’re adding a 48-hour grace period to the Strict policy to encourage bookings
Starting May 1, guests will receive a full refund if they cancel within 48 hours of booking a reservation with a Strict cancellation policy—as long as their check-in date is at least 14 days away. This gives guests the confidence to book, but still guarantees you’ll have at least 2 weeks to get another booking in the rare event that they cancel.”

If your listing falls below a 4.6 star rating then Airbnb will send you messages threatening to deactivate your listing. They threaten you by saying they will not showing your listing in people’s searches.

If they continue to implement rules like these, they are going to lose good hosts. Only Entire Place’s will be the option  since sharing space has become easy for guests to manipulate to their advantage.

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